Question 1

How do I create an account?

Accepted Answer

Click 'Sign up' on the homepage and follow the guided process. You can register with email or Google. You'll need to choose your profile type (artist, collector, institution, etc.) and complete the basic information.

Question 2

Can I have multiple profiles?

Accepted Answer

Each person can have only one account. However, you can manage multiple roles from the same account (e.g. artist and collector). Institutions can create teams with multiple members.

Question 3

How do I verify my profile?

Accepted Answer

Verification happens through email confirmation and, for Pro+ profiles, through identity verification. Verified profiles display a blue badge and have greater visibility.

Question 4

How do I delete my account?

Accepted Answer

Go to Settings > Account > Delete Account. Your data will be removed within 30 days. Completed transactions will remain in the records for tax obligations.

Question 5

What are the sales commissions?

Accepted Answer

Commissions range from 3% to 15% based on your subscription plan. Free plan: 15%, Production: 8%, Growth: 5%, Business: 3%. All commissions cover payment processing costs.

Question 6

How does selling physical works function?

Accepted Answer

You upload the work and set price and shipping. When someone buys, you receive a notification. You ship the work and confirm shipment. Payment is released after delivery confirmation.

Question 7

Can I sell digital works?

Accepted Answer

Yes! You can sell digital downloads, usage licenses, and NFTs. For downloads, the buyer receives a secure link. For NFTs, the transfer happens on-chain.

Question 8

How do I set prices?

Accepted Answer

You're free to set any price. We recommend considering material costs, time, and the market. Our AI assistant can suggest a range based on similar works.

Question 9

Can I offer discounts?

Accepted Answer

Yes, you can create discount codes, temporary offers, and special prices for followers. Go to Dashboard > Marketing > Promotions.

Question 10

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and bank transfer for amounts over 1000 EUR. Payments are processed by Stripe.

Question 11

When do I receive payments from sales?

Accepted Answer

Funds are transferred to your Stripe Connect account within 7-14 business days of transaction confirmation. You can then transfer them to your bank account.

Question 12

How does Stripe Connect work?

Accepted Answer

Stripe Connect is the system we use to manage payments. During onboarding you'll be asked to link your bank account and verify your identity.

Question 13

Are there fees for withdrawals?

Accepted Answer

No, transfers to your bank account are free. Stripe's fees are already included in our sales commissions.

Question 14

Can I receive payments in a currency other than EUR?

Accepted Answer

Sales can be made in EUR, USD, and GBP. Funds are converted to your Stripe account currency at the current exchange rate.

Question 15

What are NFTs?

Accepted Answer

NFTs (Non-Fungible Tokens) are digital ownership certificates recorded on blockchain. They let you sell unique digital works with proof of authenticity and automatic royalties on resales.

Question 16

Which blockchain do you operate on?

Accepted Answer

We use Ethereum and Polygon. Polygon offers very low gas costs and is more environmentally sustainable. You can choose the network during minting.

Question 17

How much does it cost to create an NFT?

Accepted Answer

On Polygon, minting costs a few cents. On Ethereum, costs vary based on network traffic (gas fees). We always show the estimated cost before proceeding.

Question 18

How do royalties work?

Accepted Answer

You can set a percentage (we recommend 5-10%) that you'll automatically receive every time your NFT is resold on the secondary market. Royalties are managed via smart contracts.

Question 19

Do I need a crypto wallet?

Accepted Answer

To buy with crypto, yes. We support MetaMask, WalletConnect, and other popular wallets. You can also buy NFTs with a credit card without a wallet.

Question 20

How do I create a course?

Accepted Answer

Go to Dashboard > Courses > Create Course. You can upload videos, PDF materials, quizzes, and organize content into modules. Once complete, submit for review.

Question 21

What are the course commissions?

Accepted Answer

Course commissions are 25% for Free, 15% for Production, 10% for Growth, 8% for Business. They include video hosting, certificates, and payment processing.

Question 22

Can I do live lessons?

Accepted Answer

Yes! With Growth and Business plans you can host live streaming lessons. Participants can interact in real time with chat and Q&A.

Question 23

How do certificates work?

Accepted Answer

Students who complete a course receive a verifiable digital certificate. You can customize the certificate design with your branding.

Question 24

Can I offer free courses?

Accepted Answer

Yes, you can create free courses to build your audience. Free courses have no commissions but have limits on the number of students for Free plans.

Question 25

What plans are available?

Accepted Answer

We offer 4 plans: Free (0 EUR), Production (14.90 EUR/month), Growth (29.90 EUR/month), Business (79.90 EUR/month). Each plan offers reduced commissions and additional features.

Question 26

Can I change plan?

Accepted Answer

Yes, you can upgrade or downgrade at any time. Upgrade is immediate with proportional charge. Downgrade takes effect at the end of the billing period.

Question 27

Is there a trial period?

Accepted Answer

We offer a 7-day free trial for Production and Growth plans. No credit card is required to start the trial.

Question 28

How do I cancel my subscription?

Accepted Answer

Go to Settings > Subscription > Cancel. The subscription will remain active until the end of the period already paid. No pro-rata refunds are provided.

Question 29

Are there discounts for annual payment?

Accepted Answer

Yes! By paying annually you save 2 months. Production: 149 EUR/year, Growth: 299 EUR/year, Business: 799 EUR/year.

Frequently Asked Questions

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Frequently Asked Questions

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Frequently Asked Questions

How do I create an account?

Can I have multiple profiles?

How do I verify my profile?

How do I delete my account?

What are the sales commissions?

How does selling physical works function?

Can I sell digital works?

How do I set prices?

Can I offer discounts?

What payment methods do you accept?

When do I receive payments from sales?

How does Stripe Connect work?

Are there fees for withdrawals?

Can I receive payments in a currency other than EUR?

What are NFTs?

Which blockchain do you operate on?

How much does it cost to create an NFT?

How do royalties work?

Do I need a crypto wallet?

How do I create a course?

What are the course commissions?

Can I do live lessons?

How do certificates work?

Can I offer free courses?

What plans are available?

Can I change plan?

Is there a trial period?

How do I cancel my subscription?

Are there discounts for annual payment?

Didn't find the answer?

Frequently Asked Questions

How do I create an account?

Can I have multiple profiles?

How do I verify my profile?

How do I delete my account?

What are the sales commissions?

How does selling physical works function?

Can I sell digital works?

How do I set prices?

Can I offer discounts?

What payment methods do you accept?

When do I receive payments from sales?

How does Stripe Connect work?

Are there fees for withdrawals?

Can I receive payments in a currency other than EUR?

What are NFTs?

Which blockchain do you operate on?

How much does it cost to create an NFT?

How do royalties work?

Do I need a crypto wallet?

How do I create a course?

What are the course commissions?

Can I do live lessons?

How do certificates work?

Can I offer free courses?

What plans are available?

Can I change plan?

Is there a trial period?

How do I cancel my subscription?

Are there discounts for annual payment?

Didn't find the answer?